Lumestea Innovex Pvt. Ltd.

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Privacy Policy

Last Updated: January 1, 2024

Table of Contents

Legal Documentation

This Privacy Policy explains how Lumestea Innovex Private Limited (“Lumestea”, “we”, “us”, or “our”) collects, uses, shares, and protects personal data collected when you visit or interact with our website and related online services. We request all users of our website to read this Privacy Policy carefully.

1. Who We Are & Scope

  • Controller / Data Fiduciary:
  • Lumestea Innovex Private Limited
  • Cowork Spaces 101, Pratap Nagar, Mayur Vihar Phase 1,
  • East Delhi – 110091, Delhi, India

This Privacy Policy applies to the personal data that we collect or process through our website, contact and enquiry forms, newsletters, events, webinars, support channels, and recruitment or career pages. It does not apply to third-party websites, platforms, or services that may be linked from our website.

2. What Personal Data We Collect

A. Data You Provide Directly

We may collect the following personal data that you voluntarily provide to us:

  • Name
  • Email address
  • Phone number
  • Company / organization name
  • Job title or designation
  • Messages submitted through contact or enquiry forms
  • Support requests, feedback, or survey responses
  • Resume / CV, job application details, and related candidate information submitted through career or recruitment pages

B. Data Collected Automatically

When you access our website, we may automatically collect certain technical and usage-related information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Date and time of access
  • Pages viewed
  • Referring URLs
  • Approximate location derived from IP address
  • Cookie and analytics-related information

We generally do not seek to collect sensitive personal data. If any specific service requires the collection of such data, we will clearly inform you and obtain your consent wherever required under applicable law.

3. Why We Process Your Data

We may process your personal data for the following purposes:

A. Service Delivery & Website Operations

  • To provide requested information, content, or resources
  • To respond to enquiries and contact form submissions
  • To operate and maintain our website and services

B. Customer Communication & Support

  • To schedule meetings, demos, and consultations
  • To provide proposals or service-related responses
  • To offer support, troubleshooting, and assistance

C. Improvement, Analytics & Security

  • To understand website usage and improve user experience
  • To enhance our services, website performance, and content
  • To monitor and prevent fraud, abuse, and security incidents

D. Marketing Communications

  • To send newsletters, company updates, webinar invites, or event announcements where you have opted in
  • You may opt out of such communications at any time

E. Recruitment

  • To review job applications
  • To communicate with candidates
  • To schedule interviews and assess suitability for roles

F. Legal & Compliance

  • To comply with applicable legal obligations
  • To respond to lawful requests from authorities
  • To enforce our policies, contracts, and legal rights

4. Legal Basis for Processing

We process personal data in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023, on the basis of:

  • Your consent
  • Performance of a contract or pre-contractual request initiated by you
  • Compliance with legal obligations
  • Legitimate and reasonable business purposes such as fraud prevention, network security, internal administration, and service improvement

5. Cookies & Similar Technologies

We use cookies and similar technologies for the following purposes:

  • To ensure the website functions properly
  • To improve browsing experience and remember preferences
  • To understand usage patterns through analytics
  • To maintain website performance and security

You may manage cookie preferences through your browser settings or any cookie banner made available on our website. Please note that disabling certain cookies may affect website functionality.

6. Sharing of Personal Data

We may share your personal data only where necessary and for legitimate business purposes, including with:

  • Our employees, authorized team members, and contractors
  • Website hosting providers, analytics providers, CRM tools, or communication service providers
  • Recruitment and HR support systems
  • Legal, regulatory, or governmental authorities where required by law

We do not sell personal data to third parties.

7. International Transfers

Where your personal data is transferred outside India, we will do so in accordance with applicable laws and with appropriate safeguards. By using our website, you understand that your data may be processed in jurisdictions that may have different data protection standards than those applicable in India.

8. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, or as required by law. Once data is no longer required, we securely delete, anonymize, or de-identify it.

Typical retention periods may include:

  • Enquiry / support records: up to 24 months after closure
  • Marketing contacts: until you unsubscribe, withdraw consent, or remain inactive for a defined period
  • Recruitment data: generally 12 to 24 months, unless deletion is requested earlier or retention is required by law

9. Data Security

We implement reasonable technical and organizational safeguards to protect personal data, including:

  • Encryption in transit where applicable
  • Access controls
  • Monitoring and logging
  • Secure backups
  • Least-privilege access practices
  • Internal staff awareness and confidentiality controls

However, no system or method of transmission over the internet is entirely secure. We encourage users to use the website with due care and to notify us promptly if they suspect any privacy or security-related issue.

10. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal data
  • Request correction or updating of inaccurate information
  • Request deletion of your personal data
  • Withdraw consent where processing is based on consent
  • Raise a complaint or grievance regarding the processing of your personal data

11. How to Submit a Data Request or Security Concern

You may submit any privacy-related request, correction request, deletion request, or security concern by emailing us at:

Email: info@lumestea.in
Subject Line: “Data Request / Security Issue”

We will respond within the timeline required under applicable law and will keep you informed if additional time is required.

12. Third-Party Links & Social Media

Our website may contain links to third-party websites, tools, platforms, or social media channels. We are not responsible for the privacy practices, content, or security of such third-party platforms. We encourage users to review the privacy policies of those third parties before sharing any personal data with them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated “Last Updated” date. Where required, we may also provide additional notice of material changes. Continued use of our website after such updates shall constitute your acknowledgement of the revised Privacy Policy.

14. Contact & Grievance Redressal

For any privacy-related questions, requests, or grievances, you may contact:

Lumestea Innovex Private Limited
Cowork Spaces 101, Pratap Nagar, Mayur Vihar Phase 1,
East Delhi – 110091, Delhi, India

Email:info@lumestea.in
Phone: +91-9403893702

Grievance Officer / Contact Person:
Grievance Email: info@lumestea.in

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