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Managed Services & Support
Managed Services &
Support
Managed Services & Support
At Lumestea, our Managed IT Services and Support ensure your business operates without disruption. From proactive monitoring to end-user assistance, we handle your day-to-day IT needs so your internal team can focus on innovation. We offer customized managed service plans that adapt to your infrastructure, goals, and growth.
Our expert team ensures maximum uptime, data security, and performance optimization, empowering your business with reliable and scalable IT support. Whether you’re on the cloud, hybrid, or on-premise, we’ve got your systems covered.
What We Offer
Remote Monitoring & Maintenance
Real-time infrastructure monitoring to detect and resolve issues before they escalate.
24/7 Help Desk & End-User Support
Instant support for devices, applications, and systems with quick resolutions.
Backup & Disaster Recovery
Automated data backups, redundancy planning, and fast recovery from any failure.
Security & Patch Management
Regular updates and compliance checks to protect against vulnerabilities.
Asset & License Tracking
Organized management of IT assets and licenses for better control and budgeting.
Our Process
01
Discovery & Audit
We assess your current IT infrastructure and identify support gaps.
02
Tailored Strategy
We develop a support plan tailored to your business goals and systems.
03
Seamless Onboarding
We integrate our tools and protocols into your existing workflows.
04
Continuous Monitoring
Your systems are monitored round-the-clock with alert-based responses.
05
Performance Improvement
We proactively enhance performance through analysis, updates, and recommendations.
Tools & Technologies
- Monitoring: Zabbix, Datadog, AWS CloudWatch
- Help Desk: Freshdesk, Jira Service Desk
- Backup: Veeam, Azure Backup
- Security: Nessus, Qualys, WSUS
- Asset Management: ServiceNow, ManageEngine
Why Choose Lumestea for Enterprise Mobility
Experienced professionals with multi-domain expertise
Round-the-clock support and guaranteed service levels
Flexible pricing based on your scale and complexity
Transparent reports and continuous optimization
Fast onboarding with minimal disruptions
Frequently Asked Questions
What is included in managed IT support services?
24/7 monitoring, help desk, backups, patching, and performance maintenance.
Do you support hybrid and multi-cloud setups?
Yes, we support AWS, Azure, Google Cloud, and on-premise environments.
Can the service plan be customized?
Absolutely. We tailor plans based on your systems, goals, and business size.
How soon can Lumestea start providing support?
YOnboarding typically begins within 3 to 5 business days post audit.
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